Privacy Policy

The Balanced Chiropractic Centre respects your privacy and handles personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

What we collect

When you contact us, submit a form or book online, we collect the details you provide, such as your name, phone number, email and information about your health concern.

How we use it

We use your information to respond to your enquiry, arrange and manage appointments, provide care, and improve our services. We don’t sell your personal information.

Website analytics and advertising

Our website uses cookies and similar tools from Meta (the Meta Pixel) and Google to understand how visitors use the site and to measure and show our ads, including to people who have visited our site. We may also share contact details you’ve given us, in a secure scrambled (hashed) form, with Meta or Google to show you relevant ads. These companies may store data overseas. You can manage this in your browser settings or your Facebook and Google ad preferences.

We only send marketing emails or SMS if you’ve agreed to receive them, and you can unsubscribe at any time.

Health information

Clinical records are stored securely in our practice management system and are only accessed by authorised team members involved in your care.

Access and correction

You can ask to access or correct the personal information we hold about you by contacting us on 07 3496 9345 or yandina@thebalancedchiro.com.au.

Complaints

If you have a concern about how we’ve handled your information, please contact us on 07 3496 9345 or yandina@thebalancedchiro.com.au and we’ll work with you to resolve it.

Last updated: October 2026